Setting up of CBS/PLI helpdesk at Head Post Offices

Since, it is proposed to go for a roll out of Service Desk at HPO level, Pl identify and provide the profile information of the PAs/Supervisors dealing with CBS / PLI applications. The basic profile information includes mobile number, Employee IDs and Mail ID (Must be Indiapost Domain ID) which are mandatory for communication of SSO password to the concerned users.

     An excel file containing the details of all the 815 Head Post Offices in the country is attached herewith.    It is therefore requested, kindly cause to obtain the information pertaining to the identified SPOC/SPOCs at each HO level.

     Once the data is available, we will provide the same as required by CSI, so that the password can be shared through the mobile numbers.

     Kindly ensure the following steps to be taken Care of:

1.   Check ports is open or not:--

To check ports > press window R >cmd > telnet 172.19.64.32 80/8070/8080/8090
telnet 172.19.64.33 80/8070/8080/8090
telnet 172.19.64.34 80/8070/8080/8090

A)        If all ports are open then you should be receive blank screen if error is coming like telnet is not recognized> first go to control panel > program features >Turn Windows features turn on /off> check box telnet client
B)        If you received any other error then told to user to connect with sify team for port opening issue.

2.   Check user is connected with India Post Domain workgroup or not?
To check Work group > go to my computer properties and check full computer name with india post and domain is also same.

3.   DNS entry must be 172.19.64.11 as primary & 172.19.64.12 as secondary. To check DNS>Control Panel > Network and sharing >Click on LAN connection > details> check DNS is there or not.

If DNS entry is not there, the user to add above mentioned IP as primary & secondary and restart the system and then log in in to Service Desk.

In case of any issue faced in the above steps Pl Call 022-62312700 (CSI) for Assistance. 
 
Note: On completion of successful Service Desk roll-out at H O level, all the tickets pertained to H O and S Os will be raised at H O Level Only. CPC’s can raise the tickets only for their own issues.

Thanks & Regards,

S Thyagarajan

Service Desk Team,

CEPT, Chennai - 02.